Booking deposit is non-refundable, unless cancelled within the 14-day cooling-off period starting from the day your deposit is received. Booking date can be amended one (1) time, without penalty & providing availability, and no less than 90 days prior.
Once final balance is paid:
- Cancellations notified more than 90 days prior to departure will be entitled to a full refund, minus deposit. (Booking fee portion for online bookings only cannot be refunded)
- Cancellations notified less than 90 days and more than 45 days prior to departure will forfeit all moneys paid unless the houseboat can be re-booked for its full hire fee, in which case, all moneys paid will be refunded less $100 cancellation fee. (Booking fee portion for online bookings only cannot be refunded)
- Cancellations notified less than 45 days prior to departure will forfeit all moneys paid unless the houseboat can be re-booked for its full hire fee, in which case, all moneys paid will be refunded less $150 cancellation fee. (Booking fee portion for online bookings only cannot be refunded)
Covid-19 Travel Ban – Cancellation Policy
Please note SA currently has a travel ban in place for anyone coming in from some States. It is up to the individual party to assess their ability to travel given the current restrictions and likelihood of change. In the event you or one of your party believes they cannot travel, we are happy to provide a travel credit, in line with our Covid-19 travel ban – cancellation policy, however, you must notify us at least 8 weeks prior to your booked departure. Should you not notify us by this time, our normal cancellation policy will apply.
When you are seeking a travel credit under the Covid-19 policy, we will be seeking proof of residential address to determine eligibility.
In the event of the government enforcing lockdown and travel bans in place after you have booked, we would like to offer you a travel credit to use at your convenience and hold the same price for re-booking at a future date once the travel bans have been lifted.
The travel credit can be upgraded for a longer hire period or different houseboat at an additional cost and rebooking using the travel credit is always subject to availability.
The credit is not to be redeemed in the December-January school holidays unless the original booking was within this period.
The travel credit is valid 18 months from month of travel restrictions lifted.
This is an offer made in good faith and is offered entirely at our discretion.
For non-Covid related cancellations, please refer to our normal cancellation policy.
‘Force Majeure’ means any event, which Riverfun Houseboats could not, even with due care, foresee or avoid. Force Majeure includes but is not limited to events such as adverse weather conditions, fire, flood, high river flows, pandemic, change in law and all similar events beyond Riverfun Houseboats’ control. In the case of Force Majeure, Riverfun Houseboats will not accept liability for any loss or damage you may suffer as a result of any Force Majeure events and reserves the right to change and cancel bookings without compensation to you.
Please note: Travel Insurance is recommended to cover any unforeseen circumstances or losses